We find that many businesses don’t think about the impacts of their decisions. The tasks they assign themselves are irrelevant if the bigger questions have not been addressed.
They work on a solution before fully understanding the problem. Therefore the only tool that we use is asking the right questions. “What problem are you trying to solve?”
“How will that solution affect the way things work and how people exchange information?”
“What will be different when you implement that solution?”
“Who do you need on board before you start to make sure a change actually is sustainable?” Now you know the tasks will pay off.